Our UX team conducted an in-depth UX workshop with members of the Hippo team to learn about specific challenges with their existing dashboard platform.
We realized that the 2 key problems where:
1. Keeping track of the application process which had many steps.
2. Handling the communication with managers which was done externally to the product by email.
Our UX team laid out the information architecture for the new site with a more intuitive approach:
1. Create a step by step wizard for monitoring open and closed tasks.
2. Add a Communication panel to monitor communication between agents and management.